The Insurgence Webstore is your direct source for all things digital and downloadable from Insurgence Records and its roster of artists. This webstore features the entire Insurgence Records album catalogue available for purchase and download in high-quality MP3 format. You can choose to purchase individual track downloads or entire full-length albums. This is the place for exclusive Live, Rare, and Unreleased tracks that you won't be able to find anywhere else! The Insurgence Webstore is also where you can find our selection of physical music in the form of CDs, DVDs, vinyl, and also band clothing and other merchandise. top

Except where otherwise explicitly indicated, individual tracks are generally $0.99 and full albums are $9.99, in Canadian Dollars (for Canadian customers) or U.S. Dollars (for U.S. customers). top

All prices in the Webstore are in U.S. Dollars and are available in Canadian Dollars "at par" (1 U.S. Dollar = 1 Canadian Dollar). Canadian customers will have their order automatically re-priced to Canadian Dollars "at par" during Checkout, when a Canadian billing address is entered. Also note that if your credit card's standard billing currency is not U.S. Dollars or Canadian Dollars, purchases from the Webstore will be subject to any applicable foreign exchange fees and costs imposed by your credit card company. top

You can pay for your online orders using any Visa or MasterCard credit card issued anywhere in the world. Please note that charges for online orders will appear on your credit card statement under the name SHOP MUSIC. top

The Insurgence Webstore is built-in to the Insurgence Records website and offers a very simple and intuitive online shopping experience, which will be familiar to anyone who has shopped online before. Simply browse the store at your leisure and add individual track(s), entire albums, CDs, LPs, or other product to your Cart. The Cart is your running "shopping bag" of selections. When you're ready to complete your purchase simply click Checkout from the Cart page or from the store's main navigation area to begin the order process. top

Yes! You can listen to a 30-second long preview of each track download on offer in the Insurgence Webstore. Simply click the PLAY forward arrow icon which appears next to each track to get a sample before you buy. top

To begin the Checkout process and purchase the items in your Cart, click Checkout from the Cart page. You will be taken to the Checkout form where you will enter Customer, Billing Address and Credit Card Payment information. You must ensure that your billing address closely matches the billing address associated with your credit card account! Upon completing the Checkout form, a final Order Summary will be displayed, which will include your final order total, including all applicable sales taxes. If you are satisfied with the Order Summary, select "Process Order" to complete the order process and purchase your downloads. If payment for the order is successfully processed, an Order Confirmation will be displayed and you will be able to access the Download Station where you can begin downloading your purchased tracks and albums. An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout. This e-mail will contain an order summary as well as a direct link to the Download Station for your order. top

Physical Merchandise Products: Sales taxes on physical merchandise products are only applicable for customers with billing addresses in Ontario, Canada, who will be charged 8% Ontario Provincial Sales Tax (PST). All other Canadian, U.S. and International customers will not be charged any sales taxes on physical merchandise products.

Download Products: Sales taxes on downloadable products are only applicable for customers with billing addresses in Canada. All other U.S. and International customers will not be charged any sales taxes on downloadable products. For Canadian customers in Ontario, 6% Goods and Services Tax (GST) and 8% Ontario Provincial Sales Tax (PST) will be applied. For Canadian customers in New Brunswick, Nova Scotia and Newfoundland & Labrador, 14% Harmonized Sales Tax (HST) will be applied. For all other Canadian customers, 6% Goods and Services Tax (GST) will be applied.

top

Orders on the Webstore are generally rejected due to one of two reasons: 1) The Billing Address provided does not closely match the billing address associated with your credit card account -OR- 2) The credit card has insufficient available funds/credit to allow the order to be processed. In the event that your order is rejected you will be given the opportunity to place your order again, where you can either modify your billing address to more closely match the one associated with your credit card account or use a different credit card. top

All orders ship out almost immediately. Delays have been known to occur, most often involving customs, but shipments generally arrive at their destinations in good stead. If we're out of stock of an item that you ordered, you will be contacted with the option of a substitution or backorder. In the event of a backorder, we will fulfill your order and send you the outstanding item at a later date. top

All tracks and albums are available in standard in MP3 format. This widely-supported industry-standard format can be played back on any computer using freely-available or commercial software, and is supported by all major portable Digital Audio Players. top

All MP3 tracks and albums are encoded at a Constant Bit Rate (CBR) of 320 kilobits per second (kbps). top

All tracks and albums are in standard MP3 format and do not contain any copy protection or digital rights management (DRM) controls or restrictions. top

Once payment for your order is successfully processed, you will be able to access the Download Station where you can download all of the tracks and albums which you have purchased. You have two options when downloading tracks from the Download Station: 1. You can download all the tracks in your order as a single ZIP file -OR- 2. You may download each of the MP3 files on an individual basis, by clicking on the link for each track and saving each MP3 file on your computer. Additional instructions will be displayed on the Download Station page. An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout. This e-mail will contain a direct link to the Download Station for your order. This allows you to return to the Download Station to finish downloading your tracks at a later point in time. You will be able to access the Download Station for 10 full days after your order is completed. top

Should you opt to download all the tracks in your order as a single ZIP file from the Download Station, your web browser will typically prompt you to Save or Open the file (using the default ZIP decompression software configured on your computer). Recent versions of Microsoft Windows and Apple Mac OS X have built-in support for ZIP files and you should be able to open the ZIP file simply by double-clicking on the saved ZIP file. Then, simply use the software's extraction/decompression function to extract the MP3 files to a location of your choice on your computer. Should you require ZIP decompression software, you can download freely available versions of WinZip (for Windows) or StuffIt (for Mac OS). top

If you are using a version of Microsoft Internet Explorer on an Mac computer, you may experience some difficulties downloading tracks from the Download Station. When clicking on a track link, Internet Explorer for Mac OS may automatically download the MP3 file, assigning it the incorrect filename "app" and begin playback of the file using the the default audio player. This is a limitation of Internet Explorer for Mac. In order to properly download MP3 files with the correct filename, you must hold down the "Option" key while clicking on each of the track links. This will queue the download of the MP3 file in Internet Explorer's Download Manager window with the appropriate filename for each MP3 file. The files will typically download onto your Mac's Desktop, unless you've configured Internet Explorer to use another download location. If you continue to experience difficulties, you can contact Technical Support. top

The Insurgence Webstore uses industry-standard 128-bit Secure Socket Layer (SSL) technology to encrypt the transmission of all your information during the Checkout process, including your customer and credit card information. The SSL encryption begins as soon as you enter the Checkout page and is denoted by the locked padlock icon which appears at the bottom of your web browser window (or top, depending on which browser you're using). SSL encryption technology is the same level of security technology used by virtually all major online shopping and web banking sites. If that makes you feel any safer. top

The Insurgence Webstore will offer full refunds to customers who, after receiving technical support by contacting Customer Support within 15 days of placing their order, remain unable to successfully download or playback tracks or albums. Otherwise, all other orders placed on the Webstore are final. Please see the Customer Service and Technical Support FAQ section below for additional information on how to request technical support. top

Unless for some mad reason we mistakenly send you the wrong thing, all sales are final. No returns or exchanges. We can't be made responsible for orders once they ship out and enter the Postal Service's possession. If 4-6 weeks go by since you placed an order with us and your shipment has mysteriously not turned up, contact Customer Support with the following details: your contact info, when your order was placed, how you paid for it, and what the order consisted of. We will do our utmost to track the shipment's whereabouts. Delays outside of our control have been known to happen, but our customers always receive their orders. top

You can read the complete Insurgence Webstore Customer Privacy Policy here. top

If you are experiencing difficulties downloading or playing your purchased MP3 files, or should you encounter any other technical difficulties, you can contact Technical Support. Please reference your Order Number, and include a complete description of the technical issue you are experiencing, including any applicable error messages or codes. A technical support representative will respond to your request promptly via e-mail to assist you in resolving your issue. top

Insurgence Records prides itself on offering a service which meets the expectations of all its customers. If you have questions, complaints or require technical support, please feel free to contact Customer Support and we will do our utmost to address your request in a complete and timely fashion. Please reference your Order Number so that we may respond to your request more quickly. top